Given the important role that customer service plays in the hospitality industry, one might believe that these businesses are more resistant to the technological trends that are reshaping other sectors of the economy, such as manufacturing, construction and retail sales.…

While it may be considered an "old school" means of communication, door-to-door leaflet distribution is still a highly effective method of marketing in the U.K. In fact, according to the Direct Marketing Association in London, receiving a mailing at your door seems to have a significant impact on consumers – with 89% of them recalling having received a leaflet or flyer at their home.…

You’ve done your research, you understand the benefits of using an online time tracking software extensively, you’ve even pitched the business case to your accounts department and you’re finally ready to take the plunge.…

For many of us, it’s hard to resist checking email every few minutes. A survey last year found that 70 percent of employees reported checking their work email in the early morning hours before work and the same percentage report checking it during the after-work evening hours.…

Getting a better understanding of how you and your on the clock employees spend time at work is one of the best ways to boost productivity. But even if you’re doing everything you can to maximize productivity on the job by tracking your time and pursuing effective time-management strategies, it’s likely that you and your employees are plagued by fatigue.…

With temperatures in the South already reaching 90 degrees and the East seeing warmer weather than usual for this time of year, mulch is being laid, lawns are going green and pool covers are coming off. If you run a pool company or landscaping business, it's likely your phone hasn't stopped ringing and your workers may be already be putting in more hours than this time last year.  …

Ask any successful leader about the one resource they need to manage most effectively and they’ll all give the same answer: time. When your schedule is jammed packed with a slew of responsibilities, there’s little room to waste a single minute of the day.…

As a busy caterer, running around from one event to another, keeping track of employees is the last thing you want to worry about or have time for – but it’s a critical component to managing a business. Not only are the majority of hospitality employees working on an hourly basis, but the unpredictable nature of the job means that their hours can vary dramatically from week to week. While one weekend might mean racking up overtime at events that rage into the early morning hours, another may result in being sent home early from overstaffed, underattended parties.…